Shipping policy
Shipping Policy
Thank you for supporting our small candle business! We’re committed to getting your order to you safely and as quickly as possible. Please review our shipping policy below.
📦 Processing Times
All orders are processed within 2-4 business days. During high-volume periods (like holidays or launches), processing may take slightly longer, but we’ll always keep you updated via email.
🚚 Shipping Rates & Delivery Estimates
Shipping is calculated at checkout based on your location and selected shipping method. We currently ship within the USA (and to select international destinations – see below).
| Location | Estimated Delivery Time | Carrier |
|---|---|---|
| Domestic (USA) | 3-7 business days | USPS or UPS |
| Canada | 7-14 business days | USPS or Canada Post |
| International | 10-21 business days | Varies by region |
Note: Delivery times are estimates and may vary due to carrier delays or customs processing.
🌎 International Shipping
We currently ship only to the U.S.A.
📬 Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.
📦 Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us at support@wick-edwax.com within 7 days. We’ll do our best to make it right. Please include photos of damaged items when applicable.
❗Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses.
Questions?
Email us anytime at support@wick-edwax.com, and we’ll be happy to help!
